My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

Jan 03, 2014

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My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

How can i get my unused space back.

Regards Matthijs

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My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

Jan 03, 2014

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My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

How can i get my unused space back.

Regards Matthijs

TOPICS
File sync

Views

730

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Jan 03, 2014 0
Jan 03, 2014

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Please check if some files are archived.

> https://creative.adobe.com -> login

> Select the Archive page option by selecting the trash can icon in the upper-right corner of the files page.

> Select the files to delete permanently and click the Trash icon

> In the confirmation dialog, click Permanently Delete.

http://helpx.adobe.com/creative-cloud/help/sync-files.html#

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Jan 03, 2014 0
Jan 03, 2014

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Thank you for responding, in the archive i get the message "you got no archive files" (transled from dutch language).

There is no trash icon to delete the archive.

Regards Matthijs

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Jan 03, 2014 0
Jan 03, 2014

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Try to kindly ask this guy to solve it for you.

http://forums.adobe.com/message/5934308#5934308

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Jan 03, 2014 0
Jan 03, 2014

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Great! i wil do that, thank you.

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Jan 03, 2014 0
Adobe Employee ,
Jan 06, 2014

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@mattijssloos1 - I emailed you directly and replied to your initial 2012-12-20 forum post here http://forums.adobe.com/message/5946840#5946840. I also see you replied to this thread on 2014-01-02 at http://forums.adobe.com/message/5976603#5976603.

Sorry if you did not receive my email. Let me know if you want us to restore or permanently delete the items in your Archive.

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Jan 06, 2014 0
Jan 07, 2014

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Hello Ken, please delete everything permently please, my e-mail is <removed>

Thanks for being so helpfull.

Regards Matthijs

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Jan 07, 2014 0
Adobe Employee ,
Jan 07, 2014

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The items in your Archive have been permanently deleted.

Removed your email address since this is a public forum.

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Jan 07, 2014 0