My cloud has been updated, but my old files simply disappear. Where are my files?

New Here ,
Jul 08, 2014 Jul 08, 2014

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Hi! Recently, my cloud has been updated, buy when i tried to reach my files (mostly pdf books), i noticed that THERE IS NO FILES. Can anybody tell me what happened?

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Adobe Employee ,
Jul 08, 2014 Jul 08, 2014

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Moving this discussion to the File Hosting, Syncing, and Collaboration.

Allanviquezmora where exactly were the files stored on your computer?  Also which operating system are you using?

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New Here ,
Jul 08, 2014 Jul 08, 2014

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Thanks Jeff! I uploaded some files from my PC to the cloud a long time ago. Today, I uploaded a new file using the Acrobat website, as i  usually do. But, I couldn´t  found the old files. I save the files in the cloud, so i can free my computer from heavy files. I have already eliminated some of these files. How can I find my files in the website?

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Adobe Employee ,
Jul 08, 2014 Jul 08, 2014

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AllanViquezMora the file stored in the Creative Cloud are synced locally to your computer.  Your Creative Cloud Files folder is synced and any modifications made could affect what is stored online.  You can find more details at File Storage and Quota | CCM.

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Adobe Employee ,
Jul 08, 2014 Jul 08, 2014

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Acrobat.com at https://cloud.acrobat.com/ and Creative Cloud Files at https://creative.adobe.com/files are different services. If your problem is with Creative Cloud Files this is the correct forum to figure out the issue. If you are using Acrobat.com then please post in this forum Acrobat.com.

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