My collaborator has uploaded a file to my 'CC Assets- File' and I cannot see it.

New Here ,
Jan 30, 2015 Jan 30, 2015

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I have tried everything. Log out/Log back in. Refresh screen.

I asked that she check to see if she added me as a collaborator and she has.


The file she says she uploaded -she can see but I cannot.

Can't figure it out. Help.

Apparently there is NO customer support these days. I tried everything to get to a chat session but I only got tutorials.


Thank YOU so much, Ann

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File sync

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Adobe Employee ,
Feb 02, 2015 Feb 02, 2015

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Have you accepted the collaboration invite? has the person who invited you send the request to the correct email address?

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