My Creative Cloud account shrunk from 20 Go (6.31 used) to a 2 Go. Reinstalled to no avail.

[BDA3320707]

This morning I found that my Creative Cloud account had shrunk from 20 Go (6.31 used) to a 2 Go. I have reinstalled CC desktop to no avail and I just get the massage that there is no space left. My 20 Go CC account is pre-paid until 12/2015. This is not just an inconvenience, it has frozen all collaboration.

[Atul_Saini]

Moving the discussion to File Hosting, Syncing, and Collaboration

[Sheena Kaul]

Hi Daniel,

I have checked your account and it seems that your subscription is activated.

Can you please try to close all your Adobe CC apps and then sign out of the CC desktop app and then sign back in?

Follow: Sign in and sign out to activate Creative Cloud apps

Regards,

Sheena

[BDA3320707]

Hi Sheena,

I did as you asked but the result has been the same 6.32 Go in a 2 Go account. I had done this several times and I even tried re-installing the desktop CC app.

I have also looked into my Adobe ID and everything is normal and my university teacher account is active.

Since this has happened on 2 distinct MacBook Pros, my iPad Adobe CC tells me I am using 315.8 % of my 2 Go, the only thing in common is my Adobe ID, so it seems that we have an account problem.

Regards,

Daniel

[Sheena Kaul]

Yes Daniel you are right.

There seems to be some issue with the account as the subscription shows to be as active.

Please Contact Customer Care

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