Copy link to clipboard
I am trying to update my Indesign CS6 to the latest CC version. I can't connect to the creative cloud. It keeps saying that it is unable to sync files.
I'm a student and really need to have this fixed quickly.
Moving this discussion to the File Hosting, Syncing, and Collaboration forum.
I'm sorry to hear that you're experiencing sync issues with Creative Cloud. Please send your log files to firstname.lastname@example.org so I can look in more detail to whats happening.
The log files can be found here:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/
(Note that the Library folder on Mac and AppData folder on Windows are hidden by default, so you may need to show hidden files and folders.)
The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files before sending them.