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my Creative Cloud App won´t snyc my files.

New Here ,
Aug 15, 2014

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my Creative Cloud App won´t snyc my files.

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my Creative Cloud App won´t snyc my files.

New Here ,
Aug 15, 2014

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my Creative Cloud App won´t snyc my files.

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Aug 15, 2014 0
Participant ,
Aug 15, 2014

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Aug 15, 2014 0
Adobe Employee ,
Aug 18, 2014

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bersselj,

We need a bit more information to be able to offer you any help.

Were you previously able to sync your files? What do you see in the Files panel of the Creative Cloud desktop application? Are you able to view your files using the website at http://creative.adobe.com/files? Have you tried syncing on more than one machine, for example a work computer and a home computer?

Regards,

Ben

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Aug 18, 2014 0
New Here ,
Aug 18, 2014

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Problem has been solved by Adobe.

Thks

2014-08-18 14:53 GMT+02:00 Ben Mordue <forums_noreply@adobe.com>:

my Creative Cloud App won´t snyc my files. created by Ben Mordue

<https://forums.adobe.com/people/Ben+Mordue> in *File Hosting, Syncing,

and Collaboration* - View the full discussion

<https://forums.adobe.com/message/6650453#6650453>

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Aug 18, 2014 0
Explorer ,
Oct 30, 2014

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I know I'm a little late to the party on this topic, but, I'm having this same issue.  I stumbled on this thread in a search.  I'm using OS X Yosemite (clean install as of five days ago, clean install of all Adobe CC apps, everything).  Previously, I had no CC syncing issues.  Now, in the Assets tab in the CC Desktop App, it has been displaying "Syncing" perpetually and will not stop.  I am certain this is causing other memory or bandwidth leaks but the main problem is I cannot sync with my assets or preferences, etc.

I DID notice that when I go to my CC Assets ONLINE (http://creative.adobe.com/files) they do not match up with the CC folder on my Desktop.

Definitely need some help setting this straight.

Thanks

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Oct 30, 2014 0
Adobe Employee ,
Oct 30, 2014

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jonesology,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

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Oct 30, 2014 0
Explorer ,
Oct 30, 2014

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Ben,

Thank you for your prompt reply.  I completely forgot, I purchased another Mac about a month ago which is using my second CC license and is basically dedicated to Lightroom usage.  I just checked THAT machine and it appears to be in sync, no problems.  However, my MAIN machine is not syncing.  Does this change anything?  Let me know and I will send you whatever you need, thank you for your help!

Nick

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Oct 30, 2014 0
Adobe Employee ,
Oct 30, 2014

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Hi Nick,

Thanks for the extra info. Having a second machine shouldn't stop you from syncing on the first, so that doesn't really change anything. We'll be able to find out more from looking at the logs from your main machine (where sync is not working).

Thanks,

Ben

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Oct 30, 2014 0