My Creative Cloud folder is missing.

New Here ,
Sep 19, 2014

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Hi,

I have a Mac at home and a PC at the office. Both are running Creative Cloud's software and have Adobe's Softwares installed under the same user id.

The softwares (Adobe Photoshop and Adobe Illustrator) works just fine.

But the Creative Cloud Folder (for syncing) only shows up at the PC.

I'm currently working on my Mac, and have no access to the Creative Cloud Folder.

I have already looked into > Mac HD> Users> My user to check if only the shortcut was gone, not the folder.


But the folder is gone.

And, when I click "Start Syncing" in the "Assets" it always "blinks first" then does nothing. When I click it for the second time, there's the spinning wheel but in the end nothing happens.

It should probably be important to notice that my Adobe id was "email A" and I recently changed it to "email B".

Thank you,


Clarice

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File sync

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Adobe Employee ,
Sep 19, 2014

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Moving the discussion to File Hosting, Syncing, and Collaboration forum.

Thanks,

Atul Saini

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