• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My Creative Cloud libraries won't work because a problem with my network setting

New Here ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

In any of my adobe apps, the CC Libraries won't work,it display me the following message:

Screen Shot 2016-06-22 at 5.07.01 PM.png

I don't know what to do, I've tried everything the forums said what could fix the problem, but did't work.

TOPICS
File sync

Views

553

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

Hi ,

Ensure that your firewall is not blocking Creative Cloud

you Can Check This Link and follow instructions:

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

My firewall si off...

My mac doesn't let me edit the hosts file.

And according to the link you sent me my hosts file is ok:

Screen Shot 2016-06-22 at 8.28.35 PM.png

And my network is not managed by any administrator.

Mi libraries worked fine this morning until my Illustrator shut down unexpectedly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 08, 2016 Aug 08, 2016

Copy link to clipboard

Copied

LATEST

I have the same problem.

I'm working in a business network, maybe the IPs or ports are locked by the firewall.

Can someone tell me what IPs and ports have to be unlocked by the firewall?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

Have you tried "Relaunch the CCLibrary process" on the knowledge base below

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

Yes I have... still have the problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

Thank you Felipe. One final question do you have any other Creative Cloud product installed on your machine. e.g. does the library show error only inside Illustrator and not Photoshop or InDesign?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2016 Jun 22, 2016

Copy link to clipboard

Copied

Yes, I have other adobe Creative Cloud Installed. Happens the same in Photoshop and Muse.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 23, 2016 Jun 23, 2016

Copy link to clipboard

Copied

Moving the thread out of Illustrator community as it impacts all the products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 26, 2016 Jun 26, 2016

Copy link to clipboard

Copied

I still have the problem... how else can I have help from Adobe?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines