Copy link to clipboard
Copied
In any of my adobe apps, the CC Libraries won't work,it display me the following message:
I don't know what to do, I've tried everything the forums said what could fix the problem, but did't work.
Copy link to clipboard
Copied
Hi ,
Ensure that your firewall is not blocking Creative Cloud
you Can Check This Link and follow instructions:
Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products
Copy link to clipboard
Copied
My firewall si off...
My mac doesn't let me edit the hosts file.
And according to the link you sent me my hosts file is ok:
And my network is not managed by any administrator.
Mi libraries worked fine this morning until my Illustrator shut down unexpectedly.
Copy link to clipboard
Copied
I have the same problem.
I'm working in a business network, maybe the IPs or ports are locked by the firewall.
Can someone tell me what IPs and ports have to be unlocked by the firewall?
Copy link to clipboard
Copied
Have you tried "Relaunch the CCLibrary process" on the knowledge base below
Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products
Copy link to clipboard
Copied
Yes I have... still have the problem
Copy link to clipboard
Copied
Thank you Felipe. One final question do you have any other Creative Cloud product installed on your machine. e.g. does the library show error only inside Illustrator and not Photoshop or InDesign?
Copy link to clipboard
Copied
Yes, I have other adobe Creative Cloud Installed. Happens the same in Photoshop and Muse.
Copy link to clipboard
Copied
Moving the thread out of Illustrator community as it impacts all the products
Copy link to clipboard
Copied
I still have the problem... how else can I have help from Adobe?