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My Creative Cloud libraries won't work because a problem with my network setting

New Here ,
Jun 22, 2016

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In any of my adobe apps, the CC Libraries won't work,it display me the following message:

Screen Shot 2016-06-22 at 5.07.01 PM.png

I don't know what to do, I've tried everything the forums said what could fix the problem, but did't work.

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My Creative Cloud libraries won't work because a problem with my network setting

New Here ,
Jun 22, 2016

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In any of my adobe apps, the CC Libraries won't work,it display me the following message:

Screen Shot 2016-06-22 at 5.07.01 PM.png

I don't know what to do, I've tried everything the forums said what could fix the problem, but did't work.

Topics

File sync

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394

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Jun 22, 2016 0
Adobe Community Professional ,
Jun 22, 2016

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Hi ,

Ensure that your firewall is not blocking Creative Cloud

you Can Check This Link and follow instructions:

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

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Jun 22, 2016 0
New Here ,
Jun 22, 2016

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My firewall si off...

My mac doesn't let me edit the hosts file.

And according to the link you sent me my hosts file is ok:

Screen Shot 2016-06-22 at 8.28.35 PM.png

And my network is not managed by any administrator.

Mi libraries worked fine this morning until my Illustrator shut down unexpectedly.

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Jun 22, 2016 0
Community Beginner ,
Aug 08, 2016

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I have the same problem.

I'm working in a business network, maybe the IPs or ports are locked by the firewall.

Can someone tell me what IPs and ports have to be unlocked by the firewall?

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Aug 08, 2016 0
Adobe Employee ,
Jun 22, 2016

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Have you tried "Relaunch the CCLibrary process" on the knowledge base below

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

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Jun 22, 2016 0
New Here ,
Jun 22, 2016

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Yes I have... still have the problem

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Jun 22, 2016 0
Adobe Employee ,
Jun 22, 2016

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Thank you Felipe. One final question do you have any other Creative Cloud product installed on your machine. e.g. does the library show error only inside Illustrator and not Photoshop or InDesign?

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Jun 22, 2016 0
New Here ,
Jun 22, 2016

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Yes, I have other adobe Creative Cloud Installed. Happens the same in Photoshop and Muse.

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Jun 22, 2016 0
Adobe Employee ,
Jun 23, 2016

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Moving the thread out of Illustrator community as it impacts all the products

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Jun 23, 2016 0
New Here ,
Jun 26, 2016

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I still have the problem... how else can I have help from Adobe?

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Jun 26, 2016 0