My creative clould library is now empty...what happened

New Here ,
Dec 07, 2015

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This morning I had two dozen images in my creative cloud library viewable on by phone apps and main PC apps. Now the library is empty everywhere I look.

what happened?

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File sync

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My creative clould library is now empty...what happened

New Here ,
Dec 07, 2015

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This morning I had two dozen images in my creative cloud library viewable on by phone apps and main PC apps. Now the library is empty everywhere I look.

what happened?

TOPICS
File sync

Views

154

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 07, 2015 0
Pattie-F LATEST
Adobe Employee ,
Dec 08, 2015

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Hi Pete,

Did you try going to the libraries inside a web browser and signing in to check your libraries?

https://assets.adobe.com/assets/libraries

Please check if you see the files there there and let us know.

If you don’t see them, you could also check the online archives https://assets.adobe.com/files?filter=archive

Also, when you are inside the app looking at the library panel, be sure to click on the creative cloud icon and ensure sync is enabled.

Pattie

I am moving the discussion to File Hosting, Syncing, and Collaboration forum for assistance

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