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my files are not coming in assets

New Here ,
May 07, 2015

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my files are not coming in assets

I get this all the timeUntitled789.png

Thank you for the screenshot. We will need some additional information to investigate.

In the IE browser toolbar please click on the wrench and choose View on the desktop. Once the desktop IE browser opens press the F12 key to open the Developer Tools. Switch from the default HTML tab to the Network tab. Click the Start capturing button. Reload the page by clicking the Refresh icon the browser location bar (or pressing the F5 key). Any errors should be colored red. The error listed in the Result column should be a 4xx or 5xx error; or possibly an empty or (Pending) result due to a timeout.

If it is a timeout please let us know your network connection speed. A free service that will let you know this is http://www.speedtest.net/‌.

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File sync

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my files are not coming in assets

New Here ,
May 07, 2015

Copy link to clipboard

Copied

my files are not coming in assets

I get this all the timeUntitled789.png

Thank you for the screenshot. We will need some additional information to investigate.

In the IE browser toolbar please click on the wrench and choose View on the desktop. Once the desktop IE browser opens press the F12 key to open the Developer Tools. Switch from the default HTML tab to the Network tab. Click the Start capturing button. Reload the page by clicking the Refresh icon the browser location bar (or pressing the F5 key). Any errors should be colored red. The error listed in the Result column should be a 4xx or 5xx error; or possibly an empty or (Pending) result due to a timeout.

If it is a timeout please let us know your network connection speed. A free service that will let you know this is http://www.speedtest.net/‌.

Topics

File sync

Views

120

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 11, 2015

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Thank you for the screenshot. We will need some additional information to investigate.

In the IE browser toolbar please click on the wrench and choose View on the desktop. Once the desktop IE browser opens press the F12 key to open the Developer Tools. Switch from the default HTML tab to the Network tab. Click the Start capturing button. Reload the page by clicking the Refresh icon the browser location bar (or pressing the F5 key). Any errors should be colored red. The error listed in the Result column should be a 4xx or 5xx error; or possibly an empty or (Pending) result due to a timeout.

If it is a timeout please let us know your network connection speed. A free service that will let you know this is http://www.speedtest.net/‌.

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Adobe Employee ,
May 14, 2015

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If you are still having this problem please provide additional information. With the information provided we are not able to reproduce the problem.

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