My files have disappeared - or have they?

Jul 08, 2017

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Hi

I wanted to put some of my files into creative cloud as I was running out of disk space, so I dragged the folders into the creative cloud folder on finder.  There were 3 folders that I dragged over, containing lots of photography files.  It all started and looked good, but when I came back I found that creative cloud was full, but that not many of my files had transferred and that I was just left with empty folders.

Help!?  Where are the files now?  A few of them have uploaded most are missing as far as I can see.

Can someone help me please?

Wendy

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File sync

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My files have disappeared - or have they?

Jul 08, 2017

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Hi

I wanted to put some of my files into creative cloud as I was running out of disk space, so I dragged the folders into the creative cloud folder on finder.  There were 3 folders that I dragged over, containing lots of photography files.  It all started and looked good, but when I came back I found that creative cloud was full, but that not many of my files had transferred and that I was just left with empty folders.

Help!?  Where are the files now?  A few of them have uploaded most are missing as far as I can see.

Can someone help me please?

Wendy

TOPICS
File sync

Views

296

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Jul 08, 2017 0
Jul 08, 2017

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I don't use any kind of Cloud storage, so can't help... I'm old school, I want my file backups next to my computer

A possibility is this USB3 dock with fan to swap drives http://www.amazon.com/StarTech-SuperSpeed-Docking-Station-Cooling/dp/B0055PL2YI or http://www.newegg.com/Product/Product.aspx?Item=N82E16820147511

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Jul 08, 2017 0
Adobe Employee ,
Jul 10, 2017

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Jul 10, 2017 0
David__B LATEST
Adobe Employee ,
Jul 14, 2017

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Hi Wendy,

You might check to see if the missing files were incorrectly moved to recycle bin on your computer or online archive here: https://assets.adobe.com/files?filter=archive

Any files which did get uploaded successfully should be accessible here: https://assets.adobe.com/files?filter=all

Also, I'd search the entire hard drive for some of the missing files to see if they are in a different location

Please let me know if you're still unable to find them.

Thanks,

- Dave

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Jul 14, 2017 1