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My files have stopped synching

Explorer ,
Dec 19, 2015

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I often work from home and this week I tried to access my files and they have not synched since Dec 9, 2015. So any work I did past then is not available at home. The files created up to that date are all there and It says everything is already synched, but they are older versions. I have quit cloud and re-started. I have signed out and back in, but neither has prompted it to synch. How can I get this to start working again. At home I did update the apps recently. Any known issues? If so, any fixes? I often get stuck working late at night and I would rather do that from home than the office. I searched the forum and found a similar question but the answer was just a reference to 2 old links that did not help.

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My files have stopped synching

Explorer ,
Dec 19, 2015

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I often work from home and this week I tried to access my files and they have not synched since Dec 9, 2015. So any work I did past then is not available at home. The files created up to that date are all there and It says everything is already synched, but they are older versions. I have quit cloud and re-started. I have signed out and back in, but neither has prompted it to synch. How can I get this to start working again. At home I did update the apps recently. Any known issues? If so, any fixes? I often get stuck working late at night and I would rather do that from home than the office. I searched the forum and found a similar question but the answer was just a reference to 2 old links that did not help.

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File sync

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244

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Adobe Employee ,
Dec 19, 2015

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Explorer ,
Dec 19, 2015

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This is marked answered, but I fail to see an actual answer. Am I missing something. There is just a link "moved to File, synching and collaboration", but when I click on the link there is no answer there either just my original question.

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Adobe Employee ,
Dec 22, 2015

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Hi Brian,

please see https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#Use%20keyboard%20combinations%...

Use the last of the 3 keyboard+shortcut combinations to force a resync from the cloud and reset your local database.

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