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My files won't sync properly between my Macbook Pro and iMac.

New Here ,
May 20, 2015

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My files won't sync properly between my Macbook Pro and iMac. Ive toggled the auto sync function, made sure the file names are properly constructed, etc. It is showing the red on all of the files on the Pro, but showing the green checks on the iMac. Any ideas?

Hi,

We would need to see your log files from both machines.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

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File sync

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My files won't sync properly between my Macbook Pro and iMac.

New Here ,
May 20, 2015

Copy link to clipboard

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My files won't sync properly between my Macbook Pro and iMac. Ive toggled the auto sync function, made sure the file names are properly constructed, etc. It is showing the red on all of the files on the Pro, but showing the green checks on the iMac. Any ideas?

Hi,

We would need to see your log files from both machines.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

TOPICS
File sync

Views

185

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May 20, 2015 0
Community Beginner ,
May 20, 2015

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My files won't sync properly between my Macbook Pro and iMac. Ive toggled the auto sync function, made sure the file names are properly constructed, etc. It is showing the red on all of the files on the Pro, but showing the green checks on the iMac. Any ideas

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May 20, 2015 0
Adobe Employee ,
May 22, 2015

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Hi,

We would need to see your log files from both machines.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

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May 22, 2015 0