Hi marke84436069,
Thank you for bringing this issue to our attention. In order to further understand the behaviour you are experiencing, can you please provide the following details?.
Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:
A detailed description of your issue:
Please send us your log files to enable us to better understand your issue.
Mac:
The log files can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync/CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log filess can be found here:
C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The AppData folder is hidden by default. This document explains how to show that folder:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Please zip the log files up and email them to SyncForum-Communication@adobe.com
Warmest wishes,
Ashley
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