My Sync is always off !

[dcs plus]

Hello I have a big problem with the Sync for Asset.

I will attach the screen. Even if I'm trying to switch to ON from preferences, a message appears with the Error for Sync ! (screen 01)

Whenever I try to open the web view it shows me the error message and it just opens a Windows'window with the folders (like screen 02)

[Sheena Kaul]

Hi,

Please refer to the help document below:

Error: "Unable to sync files"

You may also refer to the thread below:

Creative Cloud file sync stopped working on Windows, still works on Mac

Regards,

Sheena