My team cannot initialize libraries in any of the CC Apps on desktop PC

New Here ,
Jul 06, 2015 Jul 06, 2015

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My team cannot initialize libraries in any of the CC Apps on desktop PC.

We have tried Photoshop, Illustrator and InDesign. The message displayed says "something went wrong initializing Creative Cloud Libraries".

We were sent a list of urls from Adobe to add to our white list in case our company Firewalls were the issue. This is still unresolved.

Can someone help us please?

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Adobe Employee ,
Jul 06, 2015 Jul 06, 2015

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Hi Ed,

Please refer to the thread below where similar issue have been addressed:

CC2015 Error on PC: "Something went wrong initializing Creative Cloud Libraries" - how to repair?

Regards,

Sheena

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New Here ,
Jul 06, 2015 Jul 06, 2015

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Hi

The thread you have just suggested I look at did not come up with any viable solution!

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

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Adobe Employee ,
Jul 06, 2015 Jul 06, 2015

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You may also try to check your host file for any Adobe blocked entries.

WIN:  Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

In case there are any blocked Adobe entries, please delete them and then save the file.

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Adobe Employee ,
Jul 06, 2015 Jul 06, 2015

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Adobe Employee ,
Jul 28, 2015 Jul 28, 2015

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Hello,

Sorry you're having issues with this service, if the problem has not been resolved I've attached a link below for using a log collector tool below:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html


If you run this tool and and send us the resulting zip file it will help us diagnose the issue you are seeing.

Thanks,

Jason

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New Here ,
Jul 29, 2015 Jul 29, 2015

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Adobe log attached

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

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New Here ,
Jul 29, 2015 Jul 29, 2015

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I've been experiencing the same problem - logs are here...

Dropbox - AdobeLogs-29072015-1051-Stewart-Harriss-MacBook-Pro.local.zip

ta

S

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Adobe Employee ,
Jul 29, 2015 Jul 29, 2015

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Hi Eddy and Stewart,

Thanks for the link Stewart.

Eddy it looks like you might have been responding to the thread via email. Unfortunately your log files didn't come through. If you tried putting them as an attachment to the email that unfortunately won't work. You'd have to paste a link to them in the email after uploading and sharing them through a hosting service like Creative Cloud or Dropbox. Could you try that?

Thanks,

- Dave

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New Here ,
Jul 29, 2015 Jul 29, 2015

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Hi

Let me know if you can access this:

ftp://193.19.88.173/Adobe%20logs/

Username: thirdpartycreativeaccess

Password: Table111

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

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Adobe Employee ,
Jul 29, 2015 Jul 29, 2015

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Thanks Ed, that worked. I'll pass them on to our engineering for review

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Adobe Employee ,
Jul 31, 2015 Jul 31, 2015

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Please try killing the CCLibrary process and see if that resolve the issue (it’ll get restarted automatically):

On Windows, kill the CCLibrary.exe process in Task Manager

On Mac, kill the CCLibrary process in Activity Monitor.

Please let us know if that helps. Thanks!

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New Here ,
Aug 03, 2015 Aug 03, 2015

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Hi,

Tried ending process for CCLibrary.exe to no avail. This did not work I am afraid.

Many thanks,

Ed Younan

Creative Lead

Tel: 01483 541 815

<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>

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Community Beginner ,
Aug 03, 2015 Aug 03, 2015

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I have this same issue. Ending process and checking host file didn't help.

Here is my log file http://adobe.ly/1UjAuku

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