New and Annoying Login Security

New Here ,
Mar 17, 2021 Mar 17, 2021

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Starting recently, I have been happily working away in InDesign when — BAM! — my fonts in the cloud are no longer avaiable. Then I discover that Creative Cloud has hung up on me, forcing me to log back into Creative Cloud on my desktop.

 

If this were to happen, say, once a calendar quarter, I'd sigh resignedly and attribute it to Adobe's need for more security.

 

But it just happened for the second time in a week. Whereupon, even though I'm logged back into Creative Cloud, I must repeat the login to this browser interface to whine publicly.

 

Dear Adobe — Surely there must be a better way?

 

/s/ PageMaker since it was released last century; InDesign since the switchover

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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if your internet connect is stable, something on your computer is causing the problem removing/changing your stored credentials (eg, av, antimalware, cleaner, defragger etc), or you have a permissions issue storing your sign in credentials. to check/confirm look for file changes in your oobe folder (esp, the opm.db file) where your credentials should be stored and not changed unless you explicitly change your adobe id and/or password.

A) Mac OS: /Users//Library/Application Support/Adobe/OOBE
NOTE: \Users\\Library\ is hidden by default. To unhide see below*

B) Windows: C:\Users\\AppData\Local\Adobe\OOBE
NOTE: AppData (and its subfolders) is hidden with Windows default settings. To unhide see below*

*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding folders

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