Newly joined CC Library is not showing up

New Here ,
Oct 13, 2020 Oct 13, 2020

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A collegue invited me to collaborate on a CC library, I got the email and clicked the link to accept the invite, and then it opens up the CC Web version but the library I try to join does not show up in my list of libraries shared to me. I don't see it on the CC desktop app either. Other people I'm working with have the same problem. This problem seem to have started for us this past week.

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Collaboration, Libraries

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi,

Could you please check if that Library is under Browse shared libraries in CCD? If it is there, could you please just bookmark it, so it will have a blue tickmark.

Screen Shot 2020-10-13 at 3.40.01 PM.png

 

Thank you,
Mariia

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Yes,  I've checked in Browse shared libraries in CCD. That library is not showing up there.

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Adobe Employee ,
Oct 14, 2020 Oct 14, 2020

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We would need more details to start investigating the problem. I am sending you a direct message, please reply over there.

Thank you!
CCLibraries team

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Did you ever solve this issue?

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