Newly joined CC Library is not showing up

New Here ,
Oct 13, 2020

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A collegue invited me to collaborate on a CC library, I got the email and clicked the link to accept the invite, and then it opens up the CC Web version but the library I try to join does not show up in my list of libraries shared to me. I don't see it on the CC desktop app either. Other people I'm working with have the same problem. This problem seem to have started for us this past week.

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Collaboration, Libraries

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Newly joined CC Library is not showing up

New Here ,
Oct 13, 2020

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A collegue invited me to collaborate on a CC library, I got the email and clicked the link to accept the invite, and then it opens up the CC Web version but the library I try to join does not show up in my list of libraries shared to me. I don't see it on the CC desktop app either. Other people I'm working with have the same problem. This problem seem to have started for us this past week.

TOPICS
Collaboration, Libraries

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78

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Oct 13, 2020 0
Adobe Employee ,
Oct 13, 2020

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Hi,

Could you please check if that Library is under Browse shared libraries in CCD? If it is there, could you please just bookmark it, so it will have a blue tickmark.

Screen Shot 2020-10-13 at 3.40.01 PM.png

 

Thank you,
Mariia

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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Yes,  I've checked in Browse shared libraries in CCD. That library is not showing up there.

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Oct 13, 2020 0
Adobe Employee ,
Oct 14, 2020

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We would need more details to start investigating the problem. I am sending you a direct message, please reply over there.

Thank you!
CCLibraries team

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Oct 14, 2020 0
Jamtrapp LATEST
New Here ,
Dec 21, 2020

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Did you ever solve this issue?

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Dec 21, 2020 0