No access to Creative cloud since yesterday

New Here ,
Jan 12, 2021 Jan 12, 2021

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Setup : Macbook Air M1 - Big Sur

Since yesterday, I cannot access the Creative Cloud services. After trying several time to login, the system stopped with a message error (No access to your account). 

I'm connected to the web, I can access my account via a browser.

 

I tried to uninstall and to reinstall the software, but the installation process open a window browser, inform me that I'm connected to my account, restart the installation, open a window browser, inform.... and after several rounds, Adobe setup software stops the setup.

I also tried to modify Keychain, but it doesn't work.

 

Could you please help me  ?

 

Thanks

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 12, 2021 Jan 12, 2021
ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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