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I have a common issue which everybody is getting along with. And I found a solution but when I follow direction to locate ServiceConfig.xml file but there is no Configs folder in OOBE folder.
The URL everybody discussed is:
I use personal laptop, macOS Big Sur 11.2.1
exit the cc app and rename the oobe folder (eg, $oobe).
open the cc app and sign in. that should recreate the oobe folder, files and subfolders.
p.s. you need to enable viewing hidden files.
It really worked. Thank you!