Not able to see INDD or AI files in ACC

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Jun 16, 2020 Jun 16, 2020

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Just wondering if any other teams using Abode Creative Cloud have have this problem:

We are a team of 8 ACC users with all of our WIP folders in ACC. The WIP folders all fall under a main folder that everyone has view and edit permissions too.

In 2 teammates folders none of us see any of their AI or INDD files whether we view thru the desktop or the web version of the cloud. We have tried moving an AI file to the main level and it only visable to the person who moved it and the file remains in a syncing mode never turning green.

I addition to this weidness the same 2 teammates see different folder structures in other WIP when viewing from the desktop vs the web. 

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