Not able to sync creative cloud files

Community Beginner ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

I'm using Macbook Pro, and recently I formated my system. But after that, I reinstalled creative cloud.  But still, creative cloud not syncing my files. The folder shows only a link to creative cloud web.

 

Please see attached screenshot 

TOPICS
Cloud storage web assets, File sync

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

I tried so many ways and uninstalled Creative cloud. But still, the issue remains the same. The things you suggested are very common suggestions, nothing specific to my issues.

I cleaned my creative cloud installation using creative cloud cleaner and still, the issue persists. Not even a single file is syncing. And I'm using the same creative cloud account on some other computer, there also I'm getting "File Syncing error" please see attached screenshot.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 07, 2021 Jul 07, 2021

Copy link to clipboard

Copied

LATEST

I second this issue! NOTHING but trouble with the cloud! I gave up attempting to upload to the cloud from my mobile device, I now use an SD care with adapter so that I can just save to the card, then load that into y laptop, then move the files to creative cloud via drag and drop. Now I can't even get my video to upload to You Tube! It will render just fine but when it's time to upoad it's no dice. I notice the cloud seems to be stuck in synching status. "9 of 14 files" it has aaid the past TWO DAYS. I took creative cloud off of my other laptop (which removed ALL OF MY IRREPLACEABLE PICTURES FROM MY LAPTOP FOREVER! i DID NOT HAVE THOSE PHOTOS SAVED IN THE CLOUD, SO WHY DID I LOSE THEM ALL WHEN UNINSTALLING THE CLOUD FROM THAT LAPTOP??) I also removed the coud from my mobile device. This laoptop is the ONLY place where I have Adobe products at all. I bought a new laoptop so that I could have a device which was compatible with Adobe. But here we are ALWAYS A PROBLEM!! Do I get a discount on what I paid for a years wrth of this crappy product?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines