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Not able to sync

New Here ,
Sep 05, 2014

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When I'm not able to sync, and have reset, and logged in and out. What is best practice? Uninstall? Or what?

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File sync

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Not able to sync

New Here ,
Sep 05, 2014

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When I'm not able to sync, and have reset, and logged in and out. What is best practice? Uninstall? Or what?

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File sync

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128

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Most Valuable Participant ,
Sep 05, 2014

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Adobe Employee ,
Sep 08, 2014

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If you've looked through the links provided by John and those don't help resolve your issue, you could try the workaround in this KB article: Creative Cloud desktop app | Unable to turn-on File sync.

Thanks,
Elba

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