Not all files could be synched

New Here ,
Apr 21, 2020

Copy link to clipboard

Copied

Hello,

I get the error message that not all files could be synched. Two files are given and I deleted them. Also from the trash.

But the error messages doesn't disappear even after weeks. Stop sync, reactivate sync. Logged out from the account, logged in with a different one and logged back into the first account. The messages still appears.

 

The second user using the same ID doesn't have this error. No one with another account has the error. The files definitely don't exists anymore.

Is there a way to fix this?

 

Also: the Cloud seems to be very slow at the moment. I have a fast internet connection (50 MBIT), but 2gb data is still synching after days...

 

Thank you!

TOPICS
Creative Cloud, File sync

Views

129

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Not all files could be synched

New Here ,
Apr 21, 2020

Copy link to clipboard

Copied

Hello,

I get the error message that not all files could be synched. Two files are given and I deleted them. Also from the trash.

But the error messages doesn't disappear even after weeks. Stop sync, reactivate sync. Logged out from the account, logged in with a different one and logged back into the first account. The messages still appears.

 

The second user using the same ID doesn't have this error. No one with another account has the error. The files definitely don't exists anymore.

Is there a way to fix this?

 

Also: the Cloud seems to be very slow at the moment. I have a fast internet connection (50 MBIT), but 2gb data is still synching after days...

 

Thank you!

TOPICS
Creative Cloud, File sync

Views

130

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 21, 2020 1
Most Valuable Participant ,
Apr 21, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 21, 2020 0
New Here ,
Apr 22, 2020

Copy link to clipboard

Copied

Thank you, but unfortunately none of these links are helpful with my problem.

Seems like the synchronisation is blocked by the error message.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0