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Old Files Greyed Out in Creative Cloud

New Here ,
Nov 30, 2018

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Hello!

I am a light user of Illustrator and quite inexperienced. I created some Illustrator files around this time last year, but then my free trial for ran out and I deleted the software. Fast forward to today and I need to use Illustrator again, this time under a different account with the full suite. I'd like to transfer my old files to my new account, however when I go into the "Recently Changed Files" tab of my old account's Creative Cloud dropdown menu, all 4 files are greyed out and I can't click on them. How can I access these files? Must they be recovered, or are they completely gone forever? Thanks for any help.

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File sync

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Old Files Greyed Out in Creative Cloud

New Here ,
Nov 30, 2018

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Copied

Hello!

I am a light user of Illustrator and quite inexperienced. I created some Illustrator files around this time last year, but then my free trial for ran out and I deleted the software. Fast forward to today and I need to use Illustrator again, this time under a different account with the full suite. I'd like to transfer my old files to my new account, however when I go into the "Recently Changed Files" tab of my old account's Creative Cloud dropdown menu, all 4 files are greyed out and I can't click on them. How can I access these files? Must they be recovered, or are they completely gone forever? Thanks for any help.

Topics

File sync

Views

188

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 05, 2018

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