On wake up, Creative Cloud fails to sync assets

Explorer ,
Nov 17, 2014

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Every morning when I wake up my machine (Mac Pro late 2013), CC will either have an alert icon or no icon.

Usually the alert icon is a notification about apps not able to load, and nothing to do with file syncing. (clicking reload on that screen does seem to work for showing current apps)

Files will not resume syncing until I quit any open Adobe apps (usually Illustrator, Photoshop) - and force quit creative cloud app.

(Simply quitting CC will only remove icon from status bar, but the app is still there in Activity Monitor, and I can't start CC again until force quitting it).

It's a very tedious process and a frustrating way to start every day. I work with a team of 8 other designers who rely on having our latest files in sync.

Running: CC Version 1.8.0.447

Machin Specs:

Processor  3.5 GHz 6-Core Intel Xeon E5

Memory  16 GB 1867 MHz DDR3 ECC

Graphics  AMD FirePro D500 3072 MB

Software  OS X 10.9.5 (13F34)

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File sync

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Nov 17, 2014 0
Most Valuable Participant ,
Nov 17, 2014

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Nov 17, 2014 0
Adobe Employee ,
Nov 18, 2014

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Hi,


Could you send me some log files please.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at harness@adobe.com


Thanks

Warner

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Nov 18, 2014 0
Explorer ,
Nov 18, 2014

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Thanks for looking into this Warner. I've sent the log files to your email!

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Nov 18, 2014 0
Adobe Employee ,
Nov 18, 2014

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Hi,

There is a typo in my email address in my last post, so I didn't get your logs. My correct email address is harress@adobe.com

Thanks

Warner

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Nov 18, 2014 0
Explorer ,
Nov 18, 2014

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Ok, just sent to harress@adobe.com

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Nov 18, 2014 0
Adobe Employee ,
Nov 24, 2014

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Hi,

I still didn't receive your email?. Could you send it again?.

Thanks

Warner

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Nov 24, 2014 0
Explorer ,
Nov 24, 2014

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really? strange... I sent again to  harress@adobe.com

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Nov 24, 2014 0
Explorer ,
Nov 25, 2014

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Hi Warner - just wanted to confirm whether you got the zip yet. Let me know

-Marshall

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Nov 25, 2014 0
Adobe Employee ,
Nov 26, 2014

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Hi,

I did not receive them as yet, let try something different since email is not working for some reason. Could you upload your zip file to Creative Cloud then send me the link via private message? or rename the zip file to something else than .zip and email them to harness@adobe.com & bmordue@adobe.com


Thanks

Warner

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Nov 26, 2014 0
Explorer ,
Dec 01, 2014

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Tried direct message, but doesn't look like there's been any activity there, So am now emailing both emails (looks like you have another typo in that previous message, but correct me if I'm wrong):  harress@adobe.com & bmordue@adobe.com

Please confirm that you were able to get log files.

Thanks again,

Marshall

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Dec 01, 2014 0
Adobe Employee ,
Dec 01, 2014

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Hi Marshall,

Just to confirm, I've received your log files and will investigate.

Kind regards,

Ben

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Dec 01, 2014 1
Adobe Employee ,
Dec 02, 2014

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Hi,

While we are investigating your issues could you update to the latest Creative Cloud (Version 1.8.1.451). I noticed you were on an old version.

Thanks

Warner

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Dec 02, 2014 0
Explorer ,
Dec 15, 2014

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Thanks Warner -

I'm only just seeing your message about updating CC to the latest. Seems odd that it didn't auto-update.

On the latest Version 1.8.1.451 as of now, and will report if I continue to see the same behavior.

Just another note, my coworkers are also experiencing the same behavior, and it appears that their CC installs hadn't updated to the latest either.

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Dec 15, 2014 0
Explorer ,
Dec 18, 2014

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Same situation this morning. Nothing syncing. Any new ideas?

Using CC 1.8.1.451

And have since updated to OS X Yosemite 10.10.1

Still can't simply quit and restart Creative Cloud without first quitting all open Adobe apps. After that process, CC begins syncing again...

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Dec 18, 2014 0
Adobe Employee ,
Dec 22, 2014

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Hi,

Thanks for you log files, I have opened an internal bug for the issue your seeing. The bug number is 3913854. We are currently investigating the issue.

Thanks

Warner

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Dec 22, 2014 0
Adobe Employee ,
Jan 14, 2015

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Hi,

Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?.

This can be done automatically from the Creative Cloud application.

Or can be downloaded from the link below.

Creative Cloud (1.9.0.465)

Download Adobe Creative Cloud

Thanks

Warner

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Jan 14, 2015 0