Every morning when I wake up my machine (Mac Pro late 2013), CC will either have an alert icon or no icon.
Usually the alert icon is a notification about apps not able to load, and nothing to do with file syncing. (clicking reload on that screen does seem to work for showing current apps)
Files will not resume syncing until I quit any open Adobe apps (usually Illustrator, Photoshop) - and force quit creative cloud app.
(Simply quitting CC will only remove icon from status bar, but the app is still there in Activity Monitor, and I can't start CC again until force quitting it).
It's a very tedious process and a frustrating way to start every day. I work with a team of 8 other designers who rely on having our latest files in sync.
Running: CC Version 220.127.116.117
Processor 3.5 GHz 6-Core Intel Xeon E5
Memory 16 GB 1867 MHz DDR3 ECC
Graphics AMD FirePro D500 3072 MB
Software OS X 10.9.5 (13F34)
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Could you send me some log files please.
The log files can be found here:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/
The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at email@example.com
Thanks for looking into this Warner. I've sent the log files to your email!
I still didn't receive your email?. Could you send it again?.
Hi Warner - just wanted to confirm whether you got the zip yet. Let me know
I did not receive them as yet, let try something different since email is not working for some reason. Could you upload your zip file to Creative Cloud then send me the link via private message? or rename the zip file to something else than .zip and email them to firstname.lastname@example.org & email@example.com
Tried direct message, but doesn't look like there's been any activity there, So am now emailing both emails (looks like you have another typo in that previous message, but correct me if I'm wrong): firstname.lastname@example.org & email@example.com
Please confirm that you were able to get log files.
Just to confirm, I've received your log files and will investigate.
While we are investigating your issues could you update to the latest Creative Cloud (Version 18.104.22.1681). I noticed you were on an old version.
Thanks Warner -
I'm only just seeing your message about updating CC to the latest. Seems odd that it didn't auto-update.
On the latest Version 22.214.171.1241 as of now, and will report if I continue to see the same behavior.
Just another note, my coworkers are also experiencing the same behavior, and it appears that their CC installs hadn't updated to the latest either.
Same situation this morning. Nothing syncing. Any new ideas?
Using CC 126.96.36.1991
And have since updated to OS X Yosemite 10.10.1
Still can't simply quit and restart Creative Cloud without first quitting all open Adobe apps. After that process, CC begins syncing again...
Thanks for you log files, I have opened an internal bug for the issue your seeing. The bug number is 3913854. We are currently investigating the issue.
Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?.
This can be done automatically from the Creative Cloud application.
Or can be downloaded from the link below.
Creative Cloud (188.8.131.525)