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I need another employee to be able to open files. I've sent him a folder, he can see the folder but cannot open the folder or files inside. How does he do this?
have you sent a public link to the other user who needs to make changes?. They wont be able to do this. A Creative Cloud Collaboration would need to be set up for the other user to be able to edit these files. Creative Cloud Help | Collaboration FAQ
I hope this helps.