Out of storage message

New Here ,
Sep 09, 2016 Sep 09, 2016

Copy link to clipboard

Copied

Hi,

I've seen this question asked in multiple discussions, but it always seems to be answered by pm or email.

My archive is empty and I only have a handful of pictures stored on the cloud and this message keeps popping up.

Tom

TOPICS
File sync

Views

485

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Sep 11, 2016 Sep 11, 2016
Which plan are you subscribed to?If you are subscribed to the Photography plan (Photoshop and Lightroom) then this plan only comes with a 2 GB storage quota.If you are subscribed to the full Creative Cloud or an individual application plan then you will have a 20 GB storage quota.

Likes

Translate

Translate
Adobe Employee ,
Sep 09, 2016 Sep 09, 2016

Copy link to clipboard

Copied

Your Archive online is empty. In the Files folder you have 216 files stored. Most of these are Canon RAW files so not too surprising that they are taking up 2.17 GB or your 2 GB storage quota.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2016 Sep 09, 2016

Copy link to clipboard

Copied

I thought I got 20 GB as a CC subscriber

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2016 Sep 11, 2016

Copy link to clipboard

Copied

Which plan are you subscribed to?

If you are subscribed to the Photography plan (Photoshop and Lightroom) then this plan only comes with a 2 GB storage quota.

If you are subscribed to the full Creative Cloud or an individual application plan then you will have a 20 GB storage quota.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2016 Sep 12, 2016

Copy link to clipboard

Copied

LATEST

I have the Photography Plan. I misread something. I apologize for taking your time up.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines