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Page not found on creative.adobe.com/files

New Here ,
Apr 04, 2014

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I immediately get Page not found when I sign into my creative cloud. I searched the forums and cleared my browser cache and cookies as suggested, but it didn't work.

I'm using Firefox.

I am not over my cloud storage limit.

I am current on my membership.

I do not have cloud folder on my desktop, this happens when I try to access through the web.

Any suggestions for how to get to my files? Thanks

This issue was resolved. Not sure if it was a browser cookie and cache issue but the customer is now able to view the Files and Archive pages.

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Page not found on creative.adobe.com/files

New Here ,
Apr 04, 2014

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I immediately get Page not found when I sign into my creative cloud. I searched the forums and cleared my browser cache and cookies as suggested, but it didn't work.

I'm using Firefox.

I am not over my cloud storage limit.

I am current on my membership.

I do not have cloud folder on my desktop, this happens when I try to access through the web.

Any suggestions for how to get to my files? Thanks

This issue was resolved. Not sure if it was a browser cookie and cache issue but the customer is now able to view the Files and Archive pages.

Topics

File sync

Views

968

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Adobe Employee ,
Apr 22, 2014

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Hi SlyMagpie,

Sorry for the delay in responding. Are you still seeing this behavior?

- Dave

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New Here ,
Apr 23, 2014

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Yes, I am not sure what the problem was but I was able to get to my files

finally. Thank you Ken (and David) for your help!!

-Carynn

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New Here ,
Apr 23, 2014

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I'm also having problems with page not found would like help

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Adobe Employee ,
Apr 24, 2014

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Hi Rhonada, your account was affected by a known issue and we have repaired it. Let us know if you encounter additional problems.

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New Here ,
Apr 24, 2014

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Im having same issue.  I open the folder.  the file is there and when I click to expand I get file not found.

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Adobe Employee ,
Apr 24, 2014

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Hi RayKingCreative,

I can reproduce the resize issue you mentioned in your private message - I'll have the engineering team responsible for metadata storage take a look.

I'm unable to reproduce the Page Not Found error on the referenced URL but I will take a look at the server logs next to see what happened when it did occur.

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New Here ,
Apr 27, 2014

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Having the same problem, is any help available?

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Adobe Employee ,
Apr 28, 2014

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Hi bradley981, your account is affected by a known issue and we are working on repairing it.

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New Here ,
Apr 29, 2014

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Files is fixed thank you, but archive still brings an error! I payed for this?! Should've been tested more!

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Adobe Employee ,
May 07, 2014

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Is anyone that posted here still having the "Page not found" issue on creative.adobe.com?

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Community Beginner ,
Jul 01, 2014

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Hi, I do face the same issue with my Adobe creative cloud. I am a paying member, do have MAc Air book pro, running firefox and safari browers.

When I do access the files from my desktop folders its ok. As soon as I access through web browser it doenst work properly.

Many time "page not found" and "server errors"...

Can not see all files...

Invited other people to collaborate. Check with them. Same problem!

Whats the issue here?

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Community Beginner ,
Jul 01, 2014

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Hi, I do face the same issue with my Adobe creative cloud. I am a paying member, do have MAc Air book pro, running firefox and safari browers.

When I do access the files from my desktop folders its ok. As soon as I access through web browser it doenst work properly.

Many time "page not found" and "server errors"...

Can not see all files...

Invited other people to collaborate. Check with them. Same problem!

Whats the issue here?

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Adobe Employee ,
Jul 01, 2014

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Hi ArtevieGmH,

Sorry to hear about your difficulties. Do you have an example file you can share a link that I can test from my Macbook Pro? Could you also capture some screen shots next time it occurs.

Thanks,
- Dave

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Community Beginner ,
Jul 02, 2014

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Hi, many thanks for quick reply.

Enclosed a scree shot that occurs from time to time (not always) when I want to acess folders.

This mornign it seams to work better than yesterday. Were there any server issues yesterday on your side?

Bildschirmfoto 2014-07-02 um 09.02.47.png

One more questions: can collaborators who are not paying members also run cloud access as desktop application? or only on web browser?

many thanks!

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Adobe Employee ,
Jul 02, 2014

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Thanks for the info ArtevieGmbH,

I'll report the Page Not Found messages to our engineering department.

Someone without a paid account could use the Creative Cloud app to sync their files and would have 2GB of storage, what comes with a free account. They would only the have the option to use programs in a trial capacity for 30 days but could use the Creative Cloud app to sync their 2GB worth of files for as long as they like.

Hope that helps,
- Dave

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Adobe Employee ,
Jul 03, 2014

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HI ArtevieGmbH,

I received feedback from our engineering dept that there was an issue affecting some customers causing the "Page Not Found" messages like you described but that issue should now be resolved. Can you post back if you're continuing to see the behavior?


Thanks,
- Dave

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Adobe Employee ,
Apr 23, 2014

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This issue was resolved. Not sure if it was a browser cookie and cache issue but the customer is now able to view the Files and Archive pages.

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New Here ,
Apr 27, 2014

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Having the same problem!! Would like an answer ASAP!

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