Permanently syncing cloud files

New Here ,
Oct 28, 2016

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Hello.

I've got a problem: every day after the start of my computer, the creative cloud files sync began of all my cc files. there is no exception between team files or unshared. After 2h the sync is complete, but it began again after a restart. I try to log off and on (cc) but this will not help… Do you have any advice? 

My settings: CC for teams, creative cloud app version 3.9.0.334, mac os sierra 10.12.1 

Hi Oliver,

Sorry for the inconvenience.

We have fixed the issue in creative cloud app version 3.9.1.335. Kindly update Adobe Creative Cloud app and let us know in case of any issue.

If any issue is seen at your end, please share us the local logs from your machine. Please use the below log collector tool to extract the local logs and share it with us on our mails (ranga@adobe.com; isahuja@adobe.com;sanths@adobe.com)

Log Collector Tool

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks

Isha

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File sync

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Permanently syncing cloud files

New Here ,
Oct 28, 2016

Copy link to clipboard

Copied

Hello.

I've got a problem: every day after the start of my computer, the creative cloud files sync began of all my cc files. there is no exception between team files or unshared. After 2h the sync is complete, but it began again after a restart. I try to log off and on (cc) but this will not help… Do you have any advice? 

My settings: CC for teams, creative cloud app version 3.9.0.334, mac os sierra 10.12.1 

Hi Oliver,

Sorry for the inconvenience.

We have fixed the issue in creative cloud app version 3.9.1.335. Kindly update Adobe Creative Cloud app and let us know in case of any issue.

If any issue is seen at your end, please share us the local logs from your machine. Please use the below log collector tool to extract the local logs and share it with us on our mails (ranga@adobe.com; isahuja@adobe.com;sanths@adobe.com)

Log Collector Tool

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks

Isha

TOPICS
File sync

Views

178

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 28, 2016 0
New Here ,
Oct 28, 2016

Copy link to clipboard

Copied

Hi Oliver,

Sorry for the inconvenience.

We have fixed the issue in creative cloud app version 3.9.1.335. Kindly update Adobe Creative Cloud app and let us know in case of any issue.

If any issue is seen at your end, please share us the local logs from your machine. Please use the below log collector tool to extract the local logs and share it with us on our mails (ranga@adobe.com; isahuja@adobe.com;sanths@adobe.com)

Log Collector Tool

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks

Isha

Likes

Translate

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