Photo plan - extra cloud storage 1 TB not recognized

New Here ,
Jul 05, 2020 Jul 05, 2020

Copy link to clipboard

Copied

To overcome the 20 GB cloud limitation in my annual Photo plan subscription,  I additionally subscribed to 1 TB cloud storage space, following the offered update path.

But still in Lightroom only 20 GB are shown and used, the additional space doesn't seem to be recognized.

Is there something wrong on my side, is there any "update time" to be considered, or what can I do?

I'm using latest versions of Lightroom and Lightroom Classic on my MacBook, and Lightroom app on my iPad.

Thanks for help, Ralf

 

 

 

TOPICS
Cloud storage web assets, Collaboration, File sync

Views

102

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 05, 2020 Jul 05, 2020

Copy link to clipboard

Copied

Have you logged into your Lr Web web, lightroom.adobe.com, and checked what it is showing there?

Also in the CC desktop app Click the Cloud icon in the top right tool bar area and at the top is CLOUD STORAGE. what is it reporting?

 

When did you sign up for this extra storage? It may take a day or 2.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2020 Jul 06, 2020

Copy link to clipboard

Copied

Thanks for the tips.
Unfortunately, no change yet, after 3 days:

- LR apps and web show 20 GB and overflow

- CC app and web show 1 TV

- Plans shown are LR with 20 GB and CC 1 TB

- Logoff and login show no change

I feel lost...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 06, 2020 Jul 06, 2020

Copy link to clipboard

Copied

Go to https://lightroom.adobe.com

How much available space is showing?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 19, 2020 Jul 19, 2020

Copy link to clipboard

Copied

Hej Nancy,

apologies, I didn't see your reply earlier, completely missed it ...

 

There is no change of situation, after more than 2 weeks:

https://lightroom.adobe.com as well as all apps show "21 of 20 GB" used, no further sync possible

- My Adobe account shows 2 subscriptions: Lightroom and 1 TB cloud

https://creativecloud.adobe.com shows "21 GB of 1 TB" usedAdobe Lightroom 2020-07-19 12-29-23.png

 

image.png

Adobe Account 2020-07-19 12-30-21.png

Screenshots are in German, but the content is clear I assume.

 

No clue what I can do now ... any help appreciated!

 

Thanks and regards,

ciao Ralf

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 19, 2020 Jul 19, 2020

Copy link to clipboard

Copied

LATEST

See correct answer below.

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/sync-to-cloud-storage-upgrade-not-worki...

 

Failing that, contact technical support.

https://helpx.adobe.com/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines