Photoshop & Illustrator Libraries not working

[#1]

When I open PS or Illustrator, the tab for libraries reads %DL_LIBRARIES_PANEL_NAME, and the libaries are not there (no additional messages)

I've tried the advice from all of the library issues help publications including

Clearing Library Cache

Resetting Host

Completely uninstalling and reinstalling creative cloud

It's not the account - It functions on a junky laptop I tried it on.  I'm teaching from home and I need the abilility to share files with students - and the idea of trying to make it work with the laggy laptop is NOT going to cut it.  

Any ideas of what to try next?

[#2]

When I open PS or Illustrator, the tab for libraries reads %DL_LIBRARIES_PANEL_NAME, and the libaries are not there (no additional messages)

I've tried the advice from all of the library issues help publications including

Clearing Library Cache

Resetting Host

Completely uninstalling and reinstalling creative cloud

It's not the account - It functions on a junky laptop I tried it on.  I'm teaching from home and I need the abilility to share files with students - and the idea of trying to make it work with the laggy laptop is NOT going to cut it.  

Any ideas of what to try next?