Photoshop uninstall and updates failing...

New Here ,
Nov 05, 2019 Nov 05, 2019

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Hello,

 

Got a message that says the required Library was somehow missing from Photoshop. Photoshop needs to be uninstalled. Multiple tries all failed. So, I tried updating...those have failed. Please advise...I have work to complete! Thank you.

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New Here ,
Nov 05, 2019 Nov 05, 2019

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Hello again,

So, I tried the Creative Cloud Cleaner recommended on this site. It failed. The error code for the uninstalls and the downloads is Error Code 305. Again, please advise.

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hi there, 

Since you are facing the issues, please use the cleaner tool and remove all the Creative Cloud apps: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Once done please use this link to download the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

All apps:  https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

From the app, please download the Creative Cloud applications. 

 

Let us know if this works for you. 

 

Thanks 

Kanika

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hi there, 

Since you are facing the issues, please use the cleaner tool and remove all the Creative Cloud apps: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Once done please use this link to download the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

All apps:  https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

From the app, please download the Creative Cloud applications. 

 

Let us know if this works for you. 

 

Thanks 

Kanika

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