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Why do you have an Old account and now a New accont?
You need to contact Adobe directly.
This forum system is not a direct link to Adobe support.We are just users like you and can't help with account questions.You need to contact Adobe directly through the Chat system at the link below.https://helpx.adobe.com/contact/support.htmlSelect the chat icon at the bottom right of the page to open a chat session.Type in AGENT into the chat window to connect directly to a person rather than the AI System.Best of Luck
Adobe Customer Care agents don't know anything about Portfolio. They handle billing & subscription activation.
Instead submit your help request directly to the Adobe Portfolio Team.