Previous personal account access

New Here ,
Nov 09, 2019 Nov 09, 2019

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Hi! I have this account for a long time already but I thought that this recent Creative Cloud update needs me to register again to gain access. I have quite a lot of files on its library, portfolio, spark..., will I gain access gain access again on these?

 

I was also a Team member of Center for International Trade Exhibition & Mission and the latest was with the Philippines Department of Trade & Industry using this previous account in the same email address.  The transition from CITEM to DTI was fine using my email address originally used in my personal account when I started using Creative Cloud.  

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Cloud storage web assets, Creative Cloud

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Adobe Community Professional ,
Nov 09, 2019 Nov 09, 2019

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log-in to your Adobe account and click on Manage Plan.

https://account.adobe.com/plans

 

If it's a Team plan, contact your Team Administrator.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 09, 2019 Nov 09, 2019

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I think it was overwritten with my recent registration under the same email address.

 

Screen Shot 2019-11-10 at 6.34.22 AM.png

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Most Valuable Participant ,
Nov 10, 2019 Nov 10, 2019

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If you register twice with the SAME email you have a real mess. These are separate accounts, nothing is shared, and it will only use one if then (you can’t choose between them). Why did you do this? If you can tell us why, we suggest your way forward. 

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Most Valuable Participant ,
Nov 10, 2019 Nov 10, 2019

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Also you will keep paying for the account you cannot use or manage, so don’t wait...

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