problème de formule disparue

New Here ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

Bonjour,

Je vous contacte ici car j'ai un problème avec le règlement de ma formule creative cloud avec toutes les applications pour étudiants.  Je règle un montant d'environ 19€ tous les mois avec mon compte pay pal mais je ne peux plus utiliser les applications telles que Première Pro, Photoshop, etc., alors que le montant se débite chaque mois vers Adobe.  Ce mois-ci, je n'ai pas eu de reçu de paiement via ma boite mail.

 

Que dois-je faire ?  Lorsque j'essaie d'obtenir de l'aide via mon compte, Adobe me dit que je dois contacter l'administrateur.

TOPICS
Cloud storage web assets

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Apr 19, 2021 Apr 19, 2021
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html This part copied from Nancy_OShea 1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on y...

Likes

Translate

Translate
Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

LATEST

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines