Problem with big sur and adobe creative claud?

Explorer ,
Nov 23, 2020

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hi,

after installing Adobe Creative claud everi time i start the computer i need to instal the ap again

(Creative Claud 5.3.1470)

Why and Is there any solution?

Thanks 

 

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Cloud storage web assets, File sync

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Problem with big sur and adobe creative claud?

Explorer ,
Nov 23, 2020

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hi,

after installing Adobe Creative claud everi time i start the computer i need to instal the ap again

(Creative Claud 5.3.1470)

Why and Is there any solution?

Thanks 

 

TOPICS
Cloud storage web assets, File sync

Views

190

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 23, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Nov 23, 2020 0
Explorer ,
Dec 02, 2020

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I'm testing,

the first try:

Mac: Cmd + Opt + R

doesn't solve the problem. 

 

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Dec 02, 2020 0
Explorer ,
Dec 02, 2020

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This is the message:

Senza nome.jpg

This is the image in the italian version.

 

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Dec 02, 2020 0
Most Valuable Participant ,
Nov 23, 2020

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Nov 23, 2020 0
Explorer ,
Nov 26, 2020

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Thank you both kglad and John,

I will try and I report the result.

 

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Nov 26, 2020 0