Problem with full suscription storage

New Here ,
Feb 16, 2020 Feb 16, 2020

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I purchased full suscription adobe creative cloud but i only hace available 2 gb

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Cloud storage web assets, Creative Cloud

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Adobe Community Professional ,
Feb 16, 2020 Feb 16, 2020

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what's your cc app show you're using?

 

Screenshot - 2_16_2020 , 1_52_08 PM.png

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New Here ,
Feb 16, 2020 Feb 16, 2020

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it's the same

 

Anotación 2020-02-16 193737.jpg

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Adobe Community Professional ,
Feb 16, 2020 Feb 16, 2020

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click syncing and check the folder you're syncing and make sure it's the correct folder and it's not filled with stuff you don't want to sync:

 

Screenshot - 2_16_2020 , 2_45_43 PM.png

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New Here ,
Feb 16, 2020 Feb 16, 2020

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I did it, but it still appear the same message

What else can I do?

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Adobe Community Professional ,
Feb 16, 2020 Feb 16, 2020

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did you delete or move the unneeded files?

 

if so, how much space are the files in your sync d folder taking?

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Adobe Community Professional ,
Feb 17, 2020 Feb 17, 2020

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Seeing some other reports lately of this kind of thing as well... Not sure why!

 

https://community.adobe.com/t5/get-started/cc-photography-plan-issue/m-p/10926440

 

Perhaps there's a glitch somewhere on the Adobe side for some customers??

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