Problema con caracteres

New Here ,
Nov 25, 2015 Nov 25, 2015

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Hola.

Desde que actualicé a la última versión de Creative Cloud, tengo muchos problemas con la sincronización de archivos. Comcretamente con "eñes", acentos, etc...

Ahora, en mi carpeta en la nube, tengo muchísimos archivos sin sincronizar y con constantes avisos emergentes de "fallo en la sincronización"

Intento localizar un simple correo electróncio de Adobe y me pierdo en un laberinto que no me dá acceso a un equipo técnico que me pueda responder.

Solicito ayuda, por favor.

Gracias

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File sync

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Adobe Employee ,
Nov 25, 2015 Nov 25, 2015

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Adobe Employee ,
Nov 26, 2015 Nov 26, 2015

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Hi:

Thanks for your post. Could you please use the log collector tool which could be downloaded from  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com? We will investigate your issue and provide the solution ASAP.

Please provide the information as below in the email as well:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What operating systems are you using:
  • Timezone of your computer:


Best Regards.

Lin

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