Problemas con la nube

New Here ,
Nov 30, 2020

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Buenas tardes,

Me pongo en contacto con el foro porque tengo el siguiente problema. Tengo contratado el plan fotográfico que incluye principalmente Adobe Lightroom y Adobe Photoshop y, además, cuenta con 20 GB de almacenamiento en la nube. El problema que experimento es que aparece lleno cuando no tengo ningún archivo ni ninguna fotografía subida a la nube. Cuando en Lightroom intenta sincronizarse aparece una ventana anunciando que se encuentran ocupados en la nube 20,8 GB. Me he asegurado que la nube se encuentra vacía, así como está vacío Lightroom. Esto me genera un enorme perjuicio a la hora de manera un volumen de fotografías en las que estoy trabajando y necesito cambiar de dispositivo.

Si pudieran ayudarme estaría muy agradecido.

Gracias de antemano,

Saludos

Daniel Azorín Juan

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

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Cloud storage web assets, File sync

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Problemas con la nube

New Here ,
Nov 30, 2020

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Buenas tardes,

Me pongo en contacto con el foro porque tengo el siguiente problema. Tengo contratado el plan fotográfico que incluye principalmente Adobe Lightroom y Adobe Photoshop y, además, cuenta con 20 GB de almacenamiento en la nube. El problema que experimento es que aparece lleno cuando no tengo ningún archivo ni ninguna fotografía subida a la nube. Cuando en Lightroom intenta sincronizarse aparece una ventana anunciando que se encuentran ocupados en la nube 20,8 GB. Me he asegurado que la nube se encuentra vacía, así como está vacío Lightroom. Esto me genera un enorme perjuicio a la hora de manera un volumen de fotografías en las que estoy trabajando y necesito cambiar de dispositivo.

Si pudieran ayudarme estaría muy agradecido.

Gracias de antemano,

Saludos

Daniel Azorín Juan

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

TOPICS
Cloud storage web assets, File sync

Views

38

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Nov 30, 2020 0
Adobe Community Professional ,
Nov 30, 2020

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go to your web cloud files and, in the lower left, click the lightroom link.  are there 20gb of files there?

 

kglad_0-1606771731972.png

 

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New Here ,
Dec 03, 2020

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Indeed, there were files that had not been synchronized but that were occupying space where you indicated.

Thanks very much!

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Dec 03, 2020 0
kglad LATEST
Adobe Community Professional ,
Dec 03, 2020

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you're welcome.

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Dec 03, 2020 0
Adobe Community Professional ,
Nov 30, 2020

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See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Dec 03, 2020

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I have managed to fix the problem with the answer above. However, I wanted to thank you for your response and the contribution of these two links, which I am sure I did not know and which will certainly be very useful to me.

Thanks very much!

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Dec 03, 2020 0