• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problems downloading and viewing files in Creative Cloud

New Here ,
Aug 24, 2015 Aug 24, 2015

Copy link to clipboard

Copied

Hi,

I seem to be having problems with downloading files from a Creative Cloud folder that I am shared with.

Files appear as normal within the cloud area, I go to click on the file to view, and it doesn't actually show a preview of the file once i've clicked it (2 weeks ago I was able to view the file and scroll through the individual pages!)

Further more, when I go to download the file, it takes me to an empty browser page with the URL: https://scproxy-prod.adobecc.com/download?resource=https%3A%2F%2Fcc-eu1-prod.adobesc.com%2Fapi%2Fv1%...

Bearing in mind I wasn't having this problem until now AND it seems to do the same thing on all browsers i.e. Safari, Chrome and Firefox.

I am on Mac Pro with OS X Yosemite 10.10.3 and I am using Google Chrome 44.0.2403.157 (64-bit).

I am not running on Adobe CC, still on CS6 but we have the online free Creative Cloud account and the desktop toolbar app set up.

Please can someone help me!

TOPICS
File sync

Views

305

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2015 Aug 24, 2015

Copy link to clipboard

Copied

LATEST

@carlw83849445 - I have sent you a Private Message to get some additional information to help us resolve the problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines