Problems downloading and viewing files in Creative Cloud

Aug 24, 2015

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Hi,

I seem to be having problems with downloading files from a Creative Cloud folder that I am shared with.

Files appear as normal within the cloud area, I go to click on the file to view, and it doesn't actually show a preview of the file once i've clicked it (2 weeks ago I was able to view the file and scroll through the individual pages!)

Further more, when I go to download the file, it takes me to an empty browser page with the URL: https://scproxy-prod.adobecc.com/download?resource=https%3A%2F%2Fcc-eu1-prod.adobesc.com%2Fapi%2Fv1%...

Bearing in mind I wasn't having this problem until now AND it seems to do the same thing on all browsers i.e. Safari, Chrome and Firefox.

I am on Mac Pro with OS X Yosemite 10.10.3 and I am using Google Chrome 44.0.2403.157 (64-bit).

I am not running on Adobe CC, still on CS6 but we have the online free Creative Cloud account and the desktop toolbar app set up.

Please can someone help me!

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File sync

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Problems downloading and viewing files in Creative Cloud

Aug 24, 2015

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Hi,

I seem to be having problems with downloading files from a Creative Cloud folder that I am shared with.

Files appear as normal within the cloud area, I go to click on the file to view, and it doesn't actually show a preview of the file once i've clicked it (2 weeks ago I was able to view the file and scroll through the individual pages!)

Further more, when I go to download the file, it takes me to an empty browser page with the URL: https://scproxy-prod.adobecc.com/download?resource=https%3A%2F%2Fcc-eu1-prod.adobesc.com%2Fapi%2Fv1%...

Bearing in mind I wasn't having this problem until now AND it seems to do the same thing on all browsers i.e. Safari, Chrome and Firefox.

I am on Mac Pro with OS X Yosemite 10.10.3 and I am using Google Chrome 44.0.2403.157 (64-bit).

I am not running on Adobe CC, still on CS6 but we have the online free Creative Cloud account and the desktop toolbar app set up.

Please can someone help me!

TOPICS
File sync

Views

228

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 24, 2015 0
Adobe Employee ,
Aug 24, 2015

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@carlw83849445 - I have sent you a Private Message to get some additional information to help us resolve the problem.

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Aug 24, 2015 0