Problems syncing - 'All files up to date' but no green ticks

[jamielawton88]

Hi,

I'm having problems with syncing files up to the cloud. In the desktop app it says 'all files up to date' but in the folder none of the files have green ticks. Looking on the web app it seems that files aren't updating.

I'm on a macbook pro running yosemite.

I've had a look around the forums and other posts but any direct help would be much appreciated.

I've restarted my computer, restarted cc desktop app, logged out and back in again, but at the moment nothing has worked.

Thanks, Jamie

[jamielawton88]

Just to add to this, there are multiple users on our cloud but they're unable to see any new or updated files i'm adding to the folder.

j

[Ashley_Wagstaffe · Accepted solution]

Hi Jamie,

I'm sorry that you are getting a less than ideal experience and we feel your pain.  There is something you could try:

1. Take a backup of your Creative Cloud Files folder to another location on your desktop
2. In Activity monitor shut down the following processes:
   1. Creative Cloud
   2. Adobe Desktop Service
   3. CCLibrary
   4. CoreSync
3. In terminal navigate as follows: cd ~/Library/Application\ Support/Adobe/CoreSync
4. Delete the following files:
   1. <long hex string>.db
   2. <long hex string>.db-shm
   3. <long hex string>.db-wal
5. Restart Creative Cloud

If that doesn't work for you ping me back and I'll send you a direct message through the forum (you will have to be logged in to receive it)

Warmest wishes,

Ashley

[jamielawton88]

Hi Ashley, thanks for your advice.

I followed the steps but it's still not syncing properly and I'm yet to get the 'green ticks'!

When trying to quite thoseprocesses in activity monitor I did notice that every time I quit CCLibrary a new instance of it would start again, not sure if this mens anything.

Also, when other people sync files up to our cloud I can see them fine on my computer and get notifications when they're added, but when I try to sync to the cloud they are in the local folder but aren't accessible by others.

Cheers, J

[jamielawton88]

Still having the same issues if anyone can help?

[jamielawton88]

This is still a problem 4 days on, does anybody have any ideas how to solve it? I'm able to see the cloud folder updating and am able to add things to it via the web 'app' but if I change anything in my local creative cloud folder the changes don't sync.

[jamielawton88]

Had to delete the CC Desktop App and Reinstall, still didn't work, but then I followed your instructions again and i've got some green ticks! Thanks for your help, J