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I am uploading 1920x1080, and 1280x720 mp4 to my CC library and they are being resized to 500x500 and thumbnails are also being removed in the online viewer. Also when i share these videos they are smaller and don't provide a thumbnail.
This all started happening a week ago, before then everything worked as expected.
Try and upload a video to your library and see if the same thing happens to you.
Someone on the forum said its a possible metadata issue, which seems like an easy fix to me, but i also don't know.
Hopefully it gets fixed soon.
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yea i hope it does get fixed
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Moving to Adobe Creative Cloud
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Have replied on separate forum thread here Re: Auto resizing videos to 500x500
We are working on a fix for this problem.
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same problem here. it's been going on for weeks now!
i had a chat with adobe customer service and apparently they're aware of this issue but can't do anything about it at this point. frustrating.