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Problems uploading videos the CC Library, they are getting resized to 500x500

Community Beginner ,
Apr 19, 2016

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I am uploading 1920x1080, and 1280x720 mp4 to my CC library and they are being resized to 500x500 and thumbnails are also being removed in the online viewer. Also when i share these videos they are smaller and don't provide a thumbnail.

This all started happening a week ago, before then everything worked as expected.

Try and upload a video to your library and see if the same thing happens to you.

Someone on the forum said its a possible metadata issue, which seems like an easy fix to me, but i also don't know.

Hopefully it gets fixed soon.

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File sync

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Problems uploading videos the CC Library, they are getting resized to 500x500

Community Beginner ,
Apr 19, 2016

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I am uploading 1920x1080, and 1280x720 mp4 to my CC library and they are being resized to 500x500 and thumbnails are also being removed in the online viewer. Also when i share these videos they are smaller and don't provide a thumbnail.

This all started happening a week ago, before then everything worked as expected.

Try and upload a video to your library and see if the same thing happens to you.

Someone on the forum said its a possible metadata issue, which seems like an easy fix to me, but i also don't know.

Hopefully it gets fixed soon.

Topics

File sync

Views

326

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Apr 19, 2016

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yea i hope it does get fixed

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Adobe Employee ,
Apr 19, 2016

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Adobe Employee ,
Apr 19, 2016

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Have replied on separate forum thread here Re: Auto resizing videos to 500x500

We are working on a fix for this problem.

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Adobe Employee ,
Apr 19, 2016

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Hi APalgernon,

Please refer the link below for information ::

Auto resizing videos to 500x500

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New Here ,
Apr 26, 2016

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same problem here. it's been going on for weeks now!

i had a chat with adobe customer service and apparently they're aware of this issue but can't do anything about it at this point. frustrating.

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