Problems using Creative cloud

New Here ,
Jan 15, 2021 Jan 15, 2021

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Hello, I am experiencing some problems with creative cloud, first of all when I work online it slows the process too much? Second, I have too many duplicates in lightroom, is there anyway I can delete them? third, Cloud starts up when I am teaching online and slows my connection, therefore problems teaching. Fourth, Whenever I look into my cloud files it tells me there is nothing there although I get notifications of it being nearly full, how can I locate my files and download as my external drive has broken and I need to see what has been saved if anything! Can anybody assist me with this as it has been quite frustrating to work properly. Best Wishes. Petroula Zamani

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Cloud storage web assets, Collaboration

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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cc app:

open the cc app and click file>preferences to manage cc app auto-start (and other settings).

 

cc files:

you can view and manage your cloud files by opening your cc desktop app and clicking the cloud icon at the upper right > view cc files.

 

be sure to check your deleted file folder ( everything there takes cc space). you need to delete those files to recover that space.

 

also, check your lightroom and spark folders (icons at lower left).

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New Here ,
Jan 17, 2021 Jan 17, 2021

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Hello and thanks for your reply, I followed the advice given but again in the storage list all folders are empty?
My external hard drive died some weeks ago and I was hoping that I should have
most files on the cloud, but nothing is there although I have seen it synching for the
past few years?

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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check your account (mainly to verify your adobe id), account.adobe.com

 

then sign out of your cc desktop app and sign in using that same adobe id.

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New Here ,
Jan 23, 2021 Jan 23, 2021

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I can do that, but it seems like I constantly have proplems with the desktop app which comes up 

telling me adobe needs to fix the problem, so I constantly download it and it happens all over 

again. Thanks for your advice but it just doesn't seem to be running smoothly? At some point I 

saw my pics and would like to know how I can download the lot as I don't feel it is safe. 

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Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

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open your cc app and go to your web files to download

 

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