Problems with cloud storage

New Here ,
May 07, 2021 May 07, 2021

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Hi!

I am new to Creative Cloud, so please excuse me if the question is naive.

I uploaded several Gb to my Adobe cloud storage (1 terabyte). However, I did not use the Creative Cloud app. Instead, I uploaded about 20Gb to the cloud using Windows Explorer. At the time I only had Lightroom and 1 terabyte of available space, shortly after I changed my subscription to the photography package without changing the available space in the cloud.

Now the problem: although the space used previously has not changed, since 20 Gb appears as used, I can't see what is there. Neither with the Creative Cloud app nor with Windows Explorer. I have a backup of all the uploaded files and, as I learned now, I should have done things differently so I want to delete them.

To reclaim cloud space, my question is: how do I delete wrongly uploaded files since I cannot access them?

Thanks very much.

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Cloud storage web assets

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correct answers 1 Correct Answer

New Here , May 13, 2021 May 13, 2021
Thanks very much kglad for your kind answer.You posted a simple way to solve my problem, I didn't need to use it though.The reason was my rush: I just had to wait for the sync to do the trick. After a logical time of working, considering the 20+ Gb of photos, all the images appeared in each application (Ps, Lr, LrC, and so one).

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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if you used windows explored, you added the files to your sync'd folder, correct?

 

if so, you should be able to use explorer to delete those files.

 

but you have more control by opening the cc desktop app>clicking the cloud icon>clicking cc web and editing in your web browser:

 

 

kglad_0-1620915211344.png

 

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New Here ,
May 13, 2021 May 13, 2021

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Thanks very much kglad for your kind answer.

You posted a simple way to solve my problem, I didn't need to use it though.

The reason was my rush: I just had to wait for the sync to do the trick. After a logical time of working, considering the 20+ Gb of photos, all the images appeared in each application (Ps, Lr, LrC, and so one).

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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glad it's sorted!

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