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Hi,
I am currently working on an Adobe Spark Page project for almost two weeks. I have published another Page last year December. Today when I logged into my account, both project's thumbnail in "My Projects" page showed "Loading..." and then got disappeared. Reloading it again shows the same, with few seconds of thumbnail loading and then all gone. I can't access and edit neither of my two projects. However, the public link of last year's Page is working fine. But as I haven't published my current work yet, it's completely inaccessible.
Any idea what's going wrong? Sorry for posting it in Lightroom community and thanks in advance.
-Rahul
The same thing. I raised a ticket in Adobe Spark help-center. They were saying it's a bug that has been identified and will take some 2 weeks to get patched in production server. I just hope I will get my projects back.
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Hi,
I am currently working on an Adobe Spark Page project for almost two weeks. I have published another Page last year December. Today when I logged into my account, both project's thumbnail in "My Projects" page showed "Loading..." and then got disappeared. Reloading it again shows the same, with few seconds of thumbnail loading and then all gone. I can't access and edit neither of my two projects. However, the public link of last year's Page is working fine. But as I haven't published my current work yet, it's completely inaccessible.
Any idea what's going wrong? Sorry for posting it in Lightroom community and thanks in advance.
-Rahul
The same thing. I raised a ticket in Adobe Spark help-center. They were saying it's a bug that has been identified and will take some 2 weeks to get patched in production server. I just hope I will get my projects back.
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Here's a clip of what I'm facing. https://youtu.be/RhSX2eRcwn0
I have tried to clear web browser cache & cookies, as well as different browsers apart from Google Chrome. All ended same.
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Okay - thanks for uploading the video.... What happens if you click on the Adobe logo in the upper right corner? Does it take you to your account? Have you tried a different browser? Have you tried a different computer?
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Clicking Adobe logo takes me to my account in www.adobe.com.
I have tried it installing a new browser and in a new machine where I have never logged into my adobe account. Even I have disabled ad-blockers, if they have interacted with webpages.
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It opens the two newly created projects perfectly, along with the ghost of the earlier ones. Clicking on those ghost thumbnails isn't helping either, whereas the dummy ones are easily editable.
Here's what happened: Adobe Spark Page problem clip 2 - YouTube
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The same thing. I raised a ticket in Adobe Spark help-center. They were saying it's a bug that has been identified and will take some 2 weeks to get patched in production server. I just hope I will get my projects back.