"Collaborate..." and "View on Website" are greyed out in Finder on Mac

New Here ,
Jul 15, 2015 Jul 15, 2015

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I can't use Collaborate or View on Website options in Finder on Mac. Tried logging out and back in a again, even a restart of Mac, still no luck. Can do it via the CC Website. Any ideas? Thanks.

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correct answers 1 Correct Answer

Adobe Employee , Aug 02, 2018 Aug 02, 2018
Hi Corellis,Please try these and see if they help. Ensure sync is turn on within the Creative Cloud app and syncing has completed for whatever file you're attempting to use the context menu with. Completed files will have a small white check-mark within a green circle. Sync is turned on/off from the files section of the Creative Cloud app preferences. If sync is on, and syncing has completed and the issue still persists you might try uninstalling and reinstalling the Creative Cloud app as desc...

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Adobe Employee ,
Jul 15, 2015 Jul 15, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration

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New Here ,
Jul 31, 2018 Jul 31, 2018

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Where can I find the answer to this?

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Adobe Employee ,
Aug 02, 2018 Aug 02, 2018

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Hi Corellis,

Please try these and see if they help.

  • Ensure sync is turn on within the Creative Cloud app and syncing has completed for whatever file you're attempting to use the context menu with. Completed files will have a small white check-mark within a green circle. Sync is turned on/off from the files section of the Creative Cloud app preferences.
    sync_on.jpg
  • If sync is on, and syncing has completed
    Sync_complete.jpg
    and the issue still persists you might try uninstalling and reinstalling the Creative Cloud app as described here: Uninstall the Adobe Creative Cloud desktop application

Please let me know if this helps,

Best,

- Dave

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