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"Collaborate..." and "View on Website" are greyed out in Finder on Mac

New Here ,
Jul 15, 2015

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I can't use Collaborate or View on Website options in Finder on Mac. Tried logging out and back in a again, even a restart of Mac, still no luck. Can do it via the CC Website. Any ideas? Thanks.

Hi Corellis,

Please try these and see if they help.

  • Ensure sync is turn on within the Creative Cloud app and syncing has completed for whatever file you're attempting to use the context menu with. Completed files will have a small white check-mark within a green circle. Sync is turned on/off from the files section of the Creative Cloud app preferences.
    sync_on.jpg
  • If sync is on, and syncing has completed
    Sync_complete.jpg
    and the issue still persists you might try uninstalling and reinstalling the Creative Cloud app as described here: Uninstall the Adobe Creative Cloud desktop application

Please let me know if this helps,

Best,

- Dave

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File sync

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"Collaborate..." and "View on Website" are greyed out in Finder on Mac

New Here ,
Jul 15, 2015

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I can't use Collaborate or View on Website options in Finder on Mac. Tried logging out and back in a again, even a restart of Mac, still no luck. Can do it via the CC Website. Any ideas? Thanks.

Hi Corellis,

Please try these and see if they help.

  • Ensure sync is turn on within the Creative Cloud app and syncing has completed for whatever file you're attempting to use the context menu with. Completed files will have a small white check-mark within a green circle. Sync is turned on/off from the files section of the Creative Cloud app preferences.
    sync_on.jpg
  • If sync is on, and syncing has completed
    Sync_complete.jpg
    and the issue still persists you might try uninstalling and reinstalling the Creative Cloud app as described here: Uninstall the Adobe Creative Cloud desktop application

Please let me know if this helps,

Best,

- Dave

Topics

File sync

Views

394

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 15, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration

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New Here ,
Jul 31, 2018

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Where can I find the answer to this?

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Adobe Employee ,
Aug 02, 2018

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Hi Corellis,

Please try these and see if they help.

  • Ensure sync is turn on within the Creative Cloud app and syncing has completed for whatever file you're attempting to use the context menu with. Completed files will have a small white check-mark within a green circle. Sync is turned on/off from the files section of the Creative Cloud app preferences.
    sync_on.jpg
  • If sync is on, and syncing has completed
    Sync_complete.jpg
    and the issue still persists you might try uninstalling and reinstalling the Creative Cloud app as described here: Uninstall the Adobe Creative Cloud desktop application

Please let me know if this helps,

Best,

- Dave

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