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"Creative cloud files" wont sync between different computers?

Community Beginner ,
Dec 03, 2013

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I'm at home working on a project on my Desktop PC. I then save the project and all the files needed to the "Creative cloud files" folder on my desktop PC. Later on I get to my office where I use my Macbook pro to continue where I left off from home, now my problem presents itself. I can NOT see the files on my "creative cloud files" the actual files I was working on back at home are not present on my macbook. Once I get back home to see what happend to my project I open the "Creative cloud files" folder on my desktop PC, and there they are.

Am I wrong to assume that "creative cloud files is a cloud based service and that I should be able to reach my files and projects anywhere much like dropbox or google drive?

I contacted Adobe chat support and it was as meaningful as eating air to fill your belly.

Seriously whats wrong?

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"Creative cloud files" wont sync between different computers?

Community Beginner ,
Dec 03, 2013

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I'm at home working on a project on my Desktop PC. I then save the project and all the files needed to the "Creative cloud files" folder on my desktop PC. Later on I get to my office where I use my Macbook pro to continue where I left off from home, now my problem presents itself. I can NOT see the files on my "creative cloud files" the actual files I was working on back at home are not present on my macbook. Once I get back home to see what happend to my project I open the "Creative cloud files" folder on my desktop PC, and there they are.

Am I wrong to assume that "creative cloud files is a cloud based service and that I should be able to reach my files and projects anywhere much like dropbox or google drive?

I contacted Adobe chat support and it was as meaningful as eating air to fill your belly.

Seriously whats wrong?

Topics

File sync

Views

1.2K

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New Here ,
Dec 03, 2013

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I'm having the same problem... so irritating!

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Adobe Employee ,
Dec 12, 2013

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@MissBehave_81 - I have emailed you with instructions for sending the file sync logs.

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New Here ,
Dec 12, 2013

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Can you please send these instructions to me as well? 

ygelmanphoto@gmail.com

  -yoram

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New Here ,
Jun 07, 2014

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I am having the same problem.

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New Here ,
Oct 31, 2014

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Similar problem here. I keep getting the error icon stating it isn't/can't/won't/ sync

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Adobe Employee ,
Dec 12, 2013

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@Tony Hulten - I have emailed you with instructions for sending the file sync logs.

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New Here ,
Dec 19, 2013

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I have the same problem too.

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New Here ,
Nov 15, 2014

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Same problem,  i use two computers (iMac + Macbook pro) and sometimes i add an file and it syncs within seconds...

but mostly when i add a file in the CC folder, nothing happens... no error...nothing,

frustrating to say the least!

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